Privacy Policy – de77

Introduction

de77 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy describes how de77 collects, processes, stores, and protects information when you access our website, create an account, place bets, or interact with our customer support team. By using de77, you consent to the practices described herein.

This policy applies to all users of de77 across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities and districts. We are dedicated to ensuring that your personal information is handled responsibly, transparently, and securely at every stage of your journey with us.

We encourage you to read this document carefully. If you have any questions about our data practices or wish to exercise your rights regarding your personal data, please contact our support team. Your trust is fundamental to everything we do at de77.

Our Core Privacy Commitments

1. Information We Collect

de77 collects personal information necessary to operate a safe, fair, and compliant online gaming platform. The categories of information we gather fall into two broad groups: information you provide directly, and information collected automatically when you use our services.

Information You Provide Directly

• Full name, date of birth, and national identification details required for account verification and responsible gaming compliance.
• Contact details including your email address and phone number, used to authenticate your account and send essential service communications.
• Financial information such as payment method details linked to bKash, Nagad, Rocket, Upay, or bank accounts, used solely to process deposits and withdrawals.
• Identity verification documents, such as a copy of your National Identity Card (NID) or passport, collected when our compliance team requires account validation.

Information Collected Automatically

• Device and browser data including IP address, browser type, operating system, screen resolution, and device identifiers used to deliver an optimised experience and detect fraud.
• Usage data including pages visited, games played, bet history, session duration, and in-app actions, used to personalise your gaming experience and improve our platform.
• Cookie and tracking data as described in Section 3 of this policy, which help us remember your preferences and analyse site performance.

2. How We Use Your Information

de77 processes your personal data for specific, legitimate purposes only. We do not use your information beyond what is necessary to provide and maintain a high-quality gaming experience. Specifically, your data enables us to:

• Create and manage your player account, including verifying your identity and age to confirm you are 21 years of age or older as required by our platform rules.
• Process financial transactions securely, including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to your designated account.
• Deliver personalised game recommendations, tailored promotional offers, and bonus notifications relevant to your gaming activity and preferences.
• Prevent fraud, detect suspicious account activity, and fulfil our obligations under anti-money laundering (AML) and know-your-customer (KYC) frameworks.
• Provide responsive customer support, including resolving account disputes, answering queries, and processing responsible gaming requests such as self-exclusion or deposit limits.
• Analyse platform usage, conduct internal research, and improve our website's performance, security, and overall user experience for players across Bangladesh.

We process your data on the legal basis of contract performance (providing the gaming service you signed up for), legitimate interest (fraud prevention and platform security), and your consent (marketing communications, which you may withdraw at any time).

3. Cookies and Tracking Technologies

de77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device when you visit our website. They allow us to recognise returning visitors, remember your language and session preferences, and monitor platform performance.

We use the following categories of cookies:

• Essential cookies — required to operate the site, maintain your logged-in session, and process transactions securely. These cannot be disabled without breaking core functionality.
• Analytics cookies — collect aggregated, anonymised data about how visitors use our site (page views, session duration, navigation paths). This data helps us improve site layout and game discovery.
• Preference cookies — remember your personalisation settings such as language selection and display options, so you do not need to re-enter them on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality and performance of the de77 platform. By continuing to use our site, you consent to our use of cookies as outlined above.

4. Sharing Your Information

de77 does not sell, rent, or trade your personal data to any third party for commercial gain. We may, however, share your information in limited circumstances where it is necessary to provide our services or comply with applicable obligations:

• Payment processors — to complete deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved payment partners. These processors receive only the data strictly required to execute the transaction.
• Identity verification and KYC partners — third-party services we engage to verify player age, identity, and address in accordance with responsible gaming and compliance requirements.
• Technology and infrastructure partners — hosting, security, and analytics providers who process data on our behalf under strict confidentiality agreements and are contractually bound to use your data only for the services they provide to us.
• Law enforcement and regulatory bodies — where we are required by law, court order, or government authority to disclose information. In such cases we will disclose only the minimum data legally required and, where permissible, notify the affected account holder.

All third-party partners we engage are required to implement data protection standards consistent with our own. We do not share data with partners located outside our approved service regions without implementing appropriate safeguards.

5. Data Security

The security of your personal data is a top priority at de77. We employ a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption on all data in transit, encrypted storage of sensitive data at rest, firewalls and intrusion detection systems, regular security audits, and strict internal access controls limiting data access to authorised personnel only.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, de77 will notify affected users promptly and take all necessary steps to contain the incident and minimise harm.

We also encourage you to protect your own account by choosing a strong, unique password, never sharing your login credentials, and contacting our support team immediately if you suspect any unauthorised activity on your account.

6. Data Retention

de77 retains your personal data for as long as your account remains active and for a reasonable period thereafter, to allow us to resolve disputes, enforce our agreements, and comply with applicable legal obligations. The specific retention period depends on the type of data and the purpose for which it was collected. Financial transaction records, for example, may be retained for a longer period in line with standard bookkeeping and audit requirements.

When you close your account or request deletion of your data, we will delete or anonymise your personal information within a reasonable timeframe, except where we are required to retain it by law or for legitimate business purposes such as resolving outstanding disputes or preventing fraud.

7. Your Rights

As a user of de77, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] and we will respond within a reasonable period:

• Right of access — you may request a copy of the personal data we hold about you at any time, free of charge.
• Right of rectification — if any data we hold about you is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — you may ask us to pause processing of your data while a dispute or correction request is being resolved.
• Right to withdraw consent — where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We are committed to responding to all data rights requests promptly and transparently. We will never penalise you or restrict your access to de77 for exercising your legitimate data rights.

8. Payment Data and Financial Privacy

de77 processes payment information through secure, encrypted channels. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a linked bank account, the transaction is handled by our certified payment partners. de77 does not store your complete mobile banking PIN, card CVV, or full account credentials on our servers. We retain only the minimum transaction metadata required to reconcile accounts, process refunds, and comply with financial reporting obligations.

All financial data is subject to the same access controls, encryption standards, and retention policies described in this Privacy Policy. If you believe a transaction on your account was made without your authorisation, contact our support team immediately so we can investigate and take appropriate action.

9. Children's Privacy and Age Restriction

de77 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 21. All account registrations are subject to age verification procedures, and accounts found to belong to underage users will be immediately suspended and all associated funds returned in accordance with our terms.

If you are a parent or guardian and believe your child has created an account on de77, please contact us immediately at [email protected]. We will investigate the matter promptly, close the account, and delete all associated personal data without delay.

10. Changes to This Privacy Policy

de77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of de77 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way de77 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries fairly and without unnecessary delay.

Email: [email protected]